Topic: Can’t Start The Game

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  • 29. February 2016 at 19:40 #12415
    Avatar photomasov
    Participant

    wen i start i get`*A critical exception was raised at hardware level. The program will now terminate.*

    Attachments:
    1. DxDiag-3.txt
    29. February 2016 at 19:51 #12420
    Avatar photoJaysen
    Keymaster

    Hi Masov,

    Did it crash when you started the game or when you started a new campaign?
    for some reason the forum didnt allow to upload the log and html files. Could you send them to us with a short description of what happenend and your forum name to “contact@boverhypestudios.com”? Thanks a lot!

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    29. February 2016 at 21:16 #12434
    Avatar photomasov
    Participant

    it crash wen i try to start game, before i get to the menu.
    got problem wit email

    Attachments:
    1. log-1.zip
    2. debug.zip
    29. February 2016 at 21:33 #12439
    Avatar photoRap
    Keymaster

    It’s related to the UI library we use, which times out for you on startup. I’ve increased the timeout value for the next update, maybe this will solve it for you. Until then, you can try disabling your antivirus solution or adding the game to the exception list.

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    29. February 2016 at 23:17 #12457
    Avatar photoInfidel
    Participant

    Trying to upload the log again as screenshot

    Attachments:

    1. log.jpg

    29. February 2016 at 23:18 #12454
    Avatar photoInfidel
    Participant

    Same problem here

    Attachments:
    1. DxDiag-4.txt
    29. February 2016 at 23:24 #12479
    Avatar photoRap
    Keymaster

    The game has been updated with the increased timeout values, so that’s worth a try. You may need to restart Steam to receive the update.

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    1. March 2016 at 18:16 #12606
    Avatar photomasov
    Participant

    it stil dos’t work iven after turing off antivirus

    Attachments:

    1. 1.png

    2. 2.png

    1. March 2016 at 19:29 #12610
    Avatar photoAle
    Participant

    Is the new small Update compatible with Savegames? Tried to load a campaign I started yesterday and I got this:

    Attachments:

    1. error.jpg

    1. March 2016 at 19:38 #12614
    Avatar photoRap
    Keymaster

    Yes, they’re compatible. What you encountered is a bug that should hopefully be fixed with the next update.

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    1. March 2016 at 19:40 #12615
    Avatar photoAle
    Participant

    Okay thank you very much ! Great update btw !

    1. March 2016 at 20:34 #12638
    Avatar photoAle
    Participant

    Still doesn’t work for me :/

    1. March 2016 at 20:37 #12639
    Avatar photoRap
    Keymaster

    Sorry if I wasn’t clear on this; unfortunately the savegames can’t be loaded anymore because they’re corrupted, but the underlying issue is fixed now and the problem shouldn’t appear again.

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    1. March 2016 at 21:02 #12649
    Avatar photoAle
    Participant

    Ah well, no problem ! :)

    1. March 2016 at 22:00 #12655
    Avatar photoInfidel
    Participant

    None of the last patches solved my problem.

    I have the game since October 2015 and I’ve played for more than 25 hours without any issue until yesterdays patch.

    Attachments:

    1. log.jpg

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