Topic: A critical exception was raised at hardware level

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  • #14082
    redwolf240
    Participant

    Hi I was unable to find the log.html file or get dx.diag to work but have looked at how others have resolved the issue previously by making sure to run as administrator or turning off their virus protector. Neither has worked and I was wondering what else can I do as I got the game yesterday and played four hours with no problem.

    Attachments:
    #14086
    RapRap
    Keymaster

    Hi there.

    Unfortunately there is nothing I can do to help based on just that error message. I suggest you take another look for the logfile and/or try the ‘Verify Integrity of Game Cache’ function of Steam in case the game somehow got corrupted on your computer.

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    #14110
    redwolf240
    Participant

    I tried the ‘Verify Integrity of Game Cache’ function and no luck, I did manage to get the dxdiag tough if that helps.

    Hope this helps.

    Attachments:
    #14169
    Aehan
    Participant

    Elo’!
    I too have had this error twice since the new update. Worth mentioning is that I’ve continued on a campaign started before the new release.
    Game cache verified.

    Attachments:
    #14173
    RapRap
    Keymaster

    Elo’!
    I too have had this error twice since the new update. Worth mentioning is that I’ve continued on a campaign started before the new release.
    Game cache verified.

    Fixed. It’s unrelated to the OP’s problem, however.

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    #14176
    Aehan
    Participant

    Elo’!
    I too have had this error twice since the new update. Worth mentioning is that I’ve continued on a campaign started before the new release.
    Game cache verified.

    Fixed. It’s unrelated to the OP’s problem, however.

    Cool, thanks for the quickfix! Just noticed an update and checked the forums.
    Back to smashing orcs then!

    #14231
    Hellboy
    Participant

    So I have exactly the same problem and try all the time to fix the somehow and it still can not start

    #14234
    redwolf240
    Participant

    I was able to get back on by repeatedly verifying the catch in steam properties but have just received this new warning coming up.

    Picture is having trouble coming through so this is what it says

    A critical exception was raised at hardware level.
    The program will now terminate.

    Stacktrace:
    + Function: loadCampaignO – File: scripts/states/world_state.nut:918
    + Function: initO – File: scripts/states/world_state.nut:762
    + Function: onlnitO – File: scripts/states/world_state.nut:324
    + Function: unknownO – File: NATIVE:-1
    + Function: loading_screen_onScreenShownO – File: scripts/states/main_menu_state.nut:335
    + Function: onScreneShownO – File: scripts/ui/screen/loading/loading_screen.nut:116

    This came up when I tried to continue my campaign.

    #14527
    RapRap
    Keymaster

    Everyone, please note that the error message of “A critical exception was raised at hardware level” can pop up due to all kinds of reasons and does not refer to any specific cause. Getting this error message doesn’t necessarily mean that you encountered the same issue that someone else encountered. In order for us to identify what is the problem in your case, and hopefully be able to help you, it’s therefore important that you attach a zipped logfile here with the game’s logfile. You can read up on where to find it here. We’re going to adjust the error message for clarity in the future.

    I was able to get back on by repeatedly verifying the catch in steam properties but have just received this new warning coming up.

    Does this happen with every savegame for you?
    Can you still start a new campaign?
    Do you make use of Steam Cloud? Have you tried starting a new campaign and loading it without making use of Steam Cloud?
    Can you mail us the savegame in question to contact@overhypestudios.com? You’ll find it right where the logfile is. Thanks!

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