Topic: Game not starting on startup.

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  • #15963
    Thsarias
    Participant

    Screen is white for ten seconds or so, then it says check the log file or something and terminates the program. No idea whats going on.

    #15965
    Rap
    Keymaster

    Please follow the instructions here to attach a zipped version of your log.html and DxDiag.txt to your post, or send it to contact@overhypestudios.com, so we can better help you.

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    #15966
    Thsarias
    Participant

    Thanks for the reply! I will proceed to do… that.

    #15971
    Thsarias
    Participant

    Not sure if this is a great place to put it but… yeah.

    Attachments:
    #15976
    Rap
    Keymaster

    According to your DxDiag.txt, your video drivers are from 2010. I suggest you update to the most recent version from 2013 here.

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    #15977
    Thsarias
    Participant

    I wasn’t sure if they were outdated or not. I downloaded a driver updating software thing that said they were up to date, i’ll get back to you after i complete the download. Thanks!

    #15978
    Thsarias
    Participant

    I updated my drivers using the link you gave me, and it still gives me the “critical exception” crap it did before, even with a full software restart.

    The same thing happens to me with a game called Airmech, An unrelated game and a problem i don’t expect you guys to do anything about of course (Not your game, anyways.) I am only mentioning this because i have no idea what could be causing the problem and any information i can get on this is welcome.

    Another game, one that requires a much better graphics card, does run on this system, although with screen tearing. Just another morsel

    #15979
    Thsarias
    Participant

    I know this must suck and you guys have probably dealt with dozens of submissions with this crap, and i know bugs like this are an indie dev’s worst nightmare. I just wanna say i appreciate you guys taking time out of your day to help me out, and this is probably some of the best customer service i’ve seen in a long time. Thank you guys for all you do!

    #16311
    twoplay
    Participant

    Have you tried the old_version? That fixed it for me.
    In steam, right click -> Properties -> Betas -> old version

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