Topic: Issue logging in from steam

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  • This topic has 3 replies, 2 voices, and was last updated 8 years ago by Avatar photoRap.
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  • 22. August 2016 at 10:45 #16612
    Avatar photoDrygord
    Participant

    Can’t log in from steam, has been about 4 months since I played last. Don’t know what happened.

    I was getting a white screen for a while: white screen

    And now it just keeps switching between “running battle brothers” and “syncing”, never loading.

    22. August 2016 at 11:20 #16614
    Avatar photoRap
    Keymaster

    Please follow the instructions here.

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    23. August 2016 at 00:03 #16617
    Avatar photoDrygord
    Participant

    cant save log.html as a file, heres the log

    22:19:10

    Core

    A critical exception occured.

    22:19:10

    Core

    Modules & Application Stacktrace:
    OS-Version: 6.1.7601 (Service Pack 1) 0x300-0x1
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 07CE021B)
    07CE021B (atioglxx): (filename not available): atiPS
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 072BB5C7)
    072BB5C7 (atioglxx): (filename not available): DrvPresentBuffers
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 072B4E54)
    072B4E54 (atioglxx): (filename not available): DrvPresentBuffers
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 072B83FE)
    072B83FE (atioglxx): (filename not available): DrvPresentBuffers
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 07C02648)
    07C02648 (atioglxx): (filename not available): atiPS
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 072B6DDB)
    072B6DDB (atioglxx): (filename not available): DrvPresentBuffers
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 072AE68E)
    072AE68E (atioglxx): (filename not available): DrvPresentBuffers
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0729C468)
    0729C468 (atioglxx): (filename not available): DrvPresentBuffers
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 075D410C)
    075D410C (atioglxx): (filename not available): atiPS
    ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 07640638)
    07640638 (atioglxx): (filename not available): atiPS

    22:19:10

    Attachments:
    1. DxDiag.txt
    23. August 2016 at 09:26 #16619
    Avatar photoRap
    Keymaster

    Your video driver is crashing the game. According to your DxDiag.txt, your video drivers are from 2010. I suggest you update them to the current version from here.

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